Question 1

What is Lagniappe Social Lab?

Accepted Answer

We are a Louisiana-based social media and strategic outreach agency that helps small and midsize businesses restart and grow consistent, on-brand content. We blend AI-assisted ideation + human editing, offer month-to-month tiers, provide BH (business hours) community replies, and report clearly on what is working. Our name reflects our promise: 'A little extra in every engagement.'

Question 2

What does 'Lagniappe' mean?

Accepted Answer

'Lagniappe' means 'a little extra.' It is our commitment to add extra care, clarity, and value to every engagement.

Question 3

Who do you serve?

Accepted Answer

Louisiana SMBs across Baton Rouge, the River Parishes (St. John, St. James, St. Charles), Greater New Orleans, Rapides Parish, and surrounding areas—plus nearby regions remotely. Common niches include food & drink, beauty/wellness, home services, events/venues, and local retail.

Question 4

What are your business hours (BH)?

Accepted Answer

Mon–Fri, 7:00 a.m.–3:30 p.m. CT. Messages outside BH are answered the next business day; after-hours coverage for launches or urgent issues is available as an add-on.

Question 5

How do your plans work?

Accepted Answer

Three month-to-month tiers—Starter, Core, Growth—scaled by posting volume, support, and speed (SLA). Each plan includes strategy, creation (AI-assisted + human-edited), scheduling, BH community replies, and monthly reporting.

Question 6

How much do your plans cost?

Accepted Answer

Starter $350–$600/month · Core $700–$1,200/month · Growth $1,500–$2,500/month. Ranges reflect scope/complexity; we confirm exact price during onboarding.

Question 7

What is included in each tier?

Accepted Answer

• Starter: 8 posts/month, 1 hour/month creative consult, basic monitoring, mini report. • Core: 12 posts/month, 2 hour/month consult, 1 promo/quarter, BH community replies, performance report. • Growth: 16 posts/month, 4 hour/month consult, 1 paid campaign/month (ad management included), proactive community management, A/B creative, full report.

Question 8

Do you have an intro offer or setup fee?

Accepted Answer

Yes—optional intro: Starter at $199/month for the first 3 months. Setup $0–$199, waived with a 3-month commitment.

Question 9

What add-ons are available?

Accepted Answer

UGC shoots, reputation management, influencer seeding, blog/email repurposing, advanced reporting, extra platforms, seasonal campaigns. We tailor add-ons to your goals and calendar.

Question 10

Is there a contract or minimum term?

Accepted Answer

Month-to-month. Discounts are available at 3/6/12 months.

Question 11

How fast is turnaround (SLA)?

Accepted Answer

Starter 5 business day · Core 4 business day · Growth 3 business day for new creative requests, with Business Hour community replies (Mon–Fri, 7:00 a.m.–3:30 p.m. CT).

Question 12

Can I switch plans or pause?

Accepted Answer

Yes. Upgrade/downgrade or pause with notice before the next billing cycle; we adjust your calendar accordingly.

Question 13

Does Growth include ad spend?

Accepted Answer

Ad management is included; media spend is separate. You pay platforms directly; we plan, launch, and optimize within your approved budget.

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